Refund Policy

Last updated: November 4, 2026

This policy is part of our Terms of Service (section 3) and explains how billing and refunds work at bukpress.

What we sell. Creating an account is free and lets you write, design and preview books. Exporting requires the Lifetime plan: a one-time payment of $27 (USD), processed by our payment processor, Stripe. It is not a subscription, there is no free trial, and it is never billed again. It grants the entitlements published on our pricing page for as long as the Service is operated, plus any future additions to them. As with any lifetime offer, it is tied to the continued operation of the Service and does not create an obligation for us to operate the Service indefinitely. Buying it cancels any recurring subscription you still hold, since it replaces it. Prices may change for new purchases.

7-day money-back guarantee. Within 7 days of your Lifetime payment you can ask for a full refund, with a short reason: use "Request refund" on your billing page or email support@buk.press. The full $27 is refunded and the account returns to the free plan. The guarantee applies once per purchase. After 7 days, the payment is non-refundable, except where the law requires otherwise.

Duplicate or erroneous charges. If you were charged twice, or charged because of a technical error on our side, we always refund that charge in full, whenever you tell us. Write to support@buk.press.

Chargebacks. Please contact us before disputing a charge with your bank: refunds inside the guarantee are quick. Opening a payment dispute (chargeback) suspends the account until the dispute is resolved. You can still sign in to see the suspension and reach support; if the dispute is resolved in your favour, the account is restored.

Legacy plans. Accounts that still hold an Essentials or Pro subscription, or the Foundation offer, bought before these plans were withdrawn keep them on the terms they were bought under. Subscriptions are billed in advance on a recurring basis; to cancel one, open your billing page and choose "Manage billing / cancel subscription" (it opens Stripe's customer portal) or "Cancel". Cancelling stops future charges and keeps access until the end of the period already paid for.

Earlier purchases. Subscriptions and purchases made before November 4, 2026 keep the terms in force when they were made.

How to request a refund. Use your billing page, or email support@buk.press from the address on your account with the reason for the request. Refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.